| Store | Missed Calls | Oldest Pending Call | Unanswered Msgs | Oldest Pending Msg | Assigned Agent | Open Viber Messages |
|---|---|---|---|---|---|---|
| 12 | 5.2h | 38 | 6.5h | Daniel Arcenal | ||
| 5 | 1.3h | 21 | 2.1h | Maria Santos | ||
| 8 | 3.9h | 14 | 4.8h | Carlos Reyes | ||
| 3 | 30m | 9 | 42m | Ana Lopez | ||
| 6 | 4.1h | 17 | 3.4h | Rico Fernandez | ||
| 4 | 2.2h | 11 | 1.5h | Lisa Tan | ||
| 7 | 6.0h | 19 | 5.2h | Paolo Rivera | ||
| 2 | 12m | 8 | 24m | Grace Mendoza | ||
| 0 | 5.8h | 10 | 5.5h | Faye Aquino | ||
| 8 | 5.1h | 18 | 5.9h | Rico Fernandez |